Mary Herold, EM-CQSL, RN, CPPS Prosci®

Mary Herold, EM-CQSL, RN, CPPS Prosci ® Mary Herold is a Clinical Outcomes Coordinator, Quality and Safety at MedStar Georgetown University Hospital. Mary is a nurse with more than 35 years of experience.

She was recently a healthcare consultant for Accenture Federal Services and worked to provide solutions that accelerate change with meaningful outcomes in the healthcare setting. Before joining Accenture Federal Services, she worked for Booz Allen Hamilton and advised the Veterans Health Administration (VHA) on developing and sustaining High-Reliability Organization principles and values.

Mary also assisted in transitioning Military Treatment Facilities under the purview of the Defense Health Agency (DHA). Before working with the DHA and VHA, she was a System Clinical Safety Program Operations Manager for MedStar Health Institute for Quality and Safety. Her passion is patient and employee safety, and engaging patients and families in decision-making around care. This passion led her to become a Clinical Risk Manager for MedStar Georgetown University Hospital. She assisted in initiating the Patient Family Advisory Council for Quality and Safety (PFACQS) at MedStar Georgetown University Hospital. Mary continues to be an active member of the MGUH PFACQS.

Mary is also a part-time faculty member for the Georgetown University Executive Master’s in Clinical Quality Safety and Leadership. Mary is also a member of Patients for Patient Safety US (PFPS US). She is particularly interested in transparency surrounding patient harm events and medical device safety. Mary was the Nurse of the Year 2024, representing the Quality and Safety Department at MedStar Georgetown University Hospital. Mary is a Medical Advisory board member for Georgetown University School of Medicine, the Student Health Center. Mary is certified as a Professional Patient Safety (CPPS) and holds a Prosci® Change Management certification.